Change is necessary for growth but that change also brings conflict. This is true not only for the members of any organization but also for the leaders of organizations in change. Change brings uncertainty. This uncertainty in turn breeds fear. John Maxwell offers some strategies to deal with change and the conflict that can ensue. A leader must develop credibility with those who follow him so that when change is made, conflict is maintained at a minimum. The quickest way for a leader to develop credibility in an organization is for him to use problem solving especially in the areas of change and conflict (Maxwell, J., 1993).
First, conflict arises because people are given a task for which they have no clue as to what they are to do it. They may argue that they cannot do the job assigned them because they are doing the task in a way they have never done it. One way to deal with the conflict change brings is to understand the history of the organization and people being led. If an organization has not had any change in its recent history or has had great success in the past, it is more difficult to bring about change. This will make the people wary of change. However, if the organization has a pattern of change and success with that pattern then change is easier to bring. A leader must know the history of the people he is leading. A leader must be aware of the minefields (Maxwell, J., 1993).
Second, conflict may come because people do not understand why they should do it. This often occurs when there is change. A second way to deal with conflict that is brought in change is show people the benefit change will bring to them personally. This requires the leader to look at a change from the followers’ point of view. This is also known as walking a mile in the other man’s shoes. This vision will enable the leader to take steps that will show the followers how the change benefits them personally and lessens the likelihood of conflict (Maxwell, J., 1993).
Third, conflict may occur because people do not know how they are to do their job. Change brings about uncertainty to the followers life and role in the organization. To reduce or eliminate conflict due to this reason, the leader must give clear instructions and vision to the people following him so that they may know what their role is and what is expected of them as the organization changes (Maxwell, J., 1993).
Reference
Maxwell, John C. (1993). Developing the Leader Within You. Nashville, TN: Thomas Nelson.
Mariano M. Jauco has been empowering business professionals and individuals by sharing his knowledge to produce a positive change in the world. His techniques and methods will allow you to reach your goals and achieve the success and prosperity you deserve. Click here to subscribe to his newsletter.
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